“We grow talent, talent grows us. We are powered by passion. We innovate to shape the future. We act responsibly. We genuinely care. We stand out togethers. That’s Our Promise!”

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    Our purpose

    Six pillars
    of our promise

    Our Promise was developed by our people, for our people in an exciting process which involved a multi-national and multi-cultural taskforce with members from all levels and regions of the company.

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    Our purpose

    Services culture
    In motion

    Capitalizing on the growing demand in luxury hospitality for authentic local experiences, in 2016 we developed a signature suite of hallmarks to position our properties at the cultural epicenter of each city. New for 2017, these initiatives encompass a range of experiences that bottle the essence of their location: From art programs that transform our social spaces into extensions of local partner galleries, to local honey production, to our “Solstice” and “Equinox” socials, which bring together local ‘members’ and guests for a calendar of exclusive cultural events.

    Quorvus Collection
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    Our purpose

    Quorvus Collection

    Eidos shapes how we deliver our unique service culture for the Quorvus Collection. It gives our guest experience its special quality. Eidos means to deliver the distinctive character of local culture for our guests. It’s about creativity and imagination. It’s about immersing oneself in culture. It’s about enjoying the very best of the location, and being alive to inspiration. It provides the invigoration and dedication to deliver exceptional service, every day. It gives our culture the energy and style that sets us apart. It’s lived through each interaction. It’s the way we work as colleagues. Positive. Supportive. Celebratory.

    Radisson Blu
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    Our purpose

    Radisson Blu

    Yes I Can! is Radisson Blu's foundation to build 100% satisfaction for our guests. Underpinning everything we do across every part of our business is Yes I Can! – it’s simply our way of life. It builds one-on-one relationships with guests. It is the heart of our company. It’s about being upbeat, positive and pro-active. It’s about saying Yes! and making things happen, and every one of us can make a difference. It is empowerment and attitude. It is all about You! – our team, our guests.

    Radisson RED
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    Our purpose

    Radisson RED

    Radisson RED is all about connecting with that ageless millennial mindset and believe that hotels can enhance their world via art, music, fashion and a distinctive connection. Our Creatives are therefore trained in ‘FLOW’ which is based on the philosophy: All that I do, I do with you. All that you do, you do with me, to reach a state of guest flow based on Engagement, Empowerment, Communication & Individuality.

    Park Inn by Radisson
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    Our purpose

    Park Inn
    by Radisson

    Park Inn by Radisson teams are Happy Makers. Park Inn hotels offer an experience that’s simple, colorful, friendly. It’s about saying Yes! and making things happen, where every one of us makes a difference. During the Adding Color to Life training that each of our Park Inn by Radisson team members go though, delegates experience and explore how they can bring the brand and hotel experience to life for our guests and our colleagues.

    Our people
    Letter of Trudy Rautio
    Letter of Trudy Rautio

    The Chair
    of the Board

    Company highlights

    A unique
    Heritage

    How it all started
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    How it all
    started

    The Rezidor Hotel Group's history began in 1960 when we opened our first contemporary hotel: the towering Royal Copenhagen, built by SAS airlines to satisfy the demand for luxury accommodation in the Danish capital. Styled down to the smallest detail by the legendary architect Arne Jacobsen, it was acclaimed as the world's first designer hotel. Many of the iconic pieces that Jacobsen specifically created for the hotel - including his famous Swan and Egg chairs - have become highly desirable collectables.

    In 60
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    in the 60's

    • First hotel - SAS Royal Hotel, Copenhagen: created by Arne Jacobsen, hailed as the world's original designer hotel
    In 80
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    in 80

    • First hotel outside Scandinavia - SAS International Hotel, Kuwait
    In 89
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    in 89

    • Kurt Ritter appointed President & Chief Executive Officer of SAS International Hotels (SIH)
    • Head Office moves from Oslo to Brussels
    • Rezidor puts in place a detailed Environmental Policy for the group
    In 94
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    in 94

    • SIH signs first Master Franchise Agreement with Carlson Hospitality Worldwide and creates Radisson SAS
    In 95
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    in 95

    • Launch of the 'Yes I Can!' service philosophy
    In 97
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    in 97

    • First hotel company to go asset-light, divesting real estate to focus on hotel management
    In 99
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    in 99

    • Entry into Africa with the opening of Radisson SAS Hotel Waterfront, Cape Town
    In 2000
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    in 2000

    • 100 hotels in successful operation - joining the big league!
    In 2001
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    in 2001

    • Launch of a complete, group-wide Responsible Business program
    In 2002
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    in 2002

    • Another Master Franchise Agreement with Carlson to develop and operate Country Inns & Suites, Park Inn & Regent hotels in Europe, the Middle East and Africa (EMEA)
    • Birth of Rezidor SAS Hospitality
    In 2005
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    in 2005

    • Carlson buys 25% shares in Rezidor from SAS
    In 2006
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    in 2006

    • Rezidor is listed on the Stockholm Stock Exchange. Carlson stake increases to 35%
    • A new name, a new era - The Rezidor Hotel Group
    In 2007
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    in 2007

    • Carlson becomes the largest shareholder with 42%
    • SAS divests all stakes in Rezidor
    In 2008
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    in 2008

    • Largest international hotel operator in Russia & CIS
    In 2009
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    in 2009

    • Radisson SAS becomes Radisson Blu
    In 2010
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    in 2010

    • Radisson Blu becomes the Largest Upscale Hotel Brand in Europe, as per MKG
    • Park Inn becomes Park Inn by Radisson
    • Rezidor celebrates 50 years Golden Jubilee together with Radisson Blu Royal Hotel, Copenhagen
    • Rezidor named one of the Most Ethical Companies of the World by Ethisphere Institute
    In 2012
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    in 2012

    • Launch of strategic partnership with Carlson Hotels to create the Carlson Rezidor Hotel Group
    • Launch of Think Planet, designed to reduce our energy consumption by 25% over the next 5 years
    • Creation of two new innovative Meetings & Events Concepts: Experience Meetings for Radisson Blu and Smart Meetings for Park Inn by Radisson
    • After 36 years with the company, Rezidor's President and CEO, Kurt Ritter, announces his retirement, naming COO Wolfgang M. Neumann as his successor
    • The Carlson Rezidor Hotel Group named as Hotel Group of the Year at the Worldwide Hospitality Awards 2012 in Paris
    In 2013
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    in 2013

    • Wolfgang M. Neumann takes over as Rezidor's President and CEO
    • Major announcement of a whole new, dynamic vision for Rezidor - 4D! DEVELOP talent; DELIGHT guests; DRIVE revenue, cost optimisation and profitable growth and DELIVER results!
    • Club Carlson becomes the first hotel loyalty program to commit to global carbon offsetting initiative
    In 2014
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    in 2014

    • Together with Carlson, Rezidor introduces the new global brands Quorvus Collection (luxury) and Radisson RED (lifestyle select)
    • Creation of Rezidor’s first employee value proposition “Our Promise”
    • Rezidor launches “Women in Leadership” initiative with the target to increase the percentage of female leaders to 30%
    In 2015
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    in 2015

    • Rezidor Hotel Group reaches the milestone of 100,000+ rooms in operation and under development across EMEA
    • Wolfgang M. Neumann appointed new Chairman of the International Tourism Partnership (ITP)
    • Rezidor signs UN Women’s Empowerment Principles and partners with G(irls)20 in support of gender equality and women in leadership
    In 2016
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    in 2016

    • Park Inn by Radisson partners with renowned street artist Joel Bergner to protect at-risk youth
    • World’s first Radisson RED opens in Brussels, Belgium
    • Rezidor enters economy segment with acquisition of 49 percent stake in prizeotel
    • HNA Tourism Group Co., Ltd. acquires Carlson Hotels and becomes Rezidor’s majority shareholder
    • HNA Tourism Group Co, Ltd. (“HNA”) announces a mandatory public offer to acquire all shares in Rezidor
    Our people
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    Our purpose

    Our
    people

    All of our successes are due to our people. Our 43,700+ team members are living Rezidor’s fighting Z-spirit and are true hosts. They are empowered to offer personalized, creative and innovative service to make each stay a special and memorable one for our guests.

    1  Years
    Most Ethical
    Companies
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    Team Members
    1 +
    Nationalities
    Strong leadership Inspires trust
    Our purpose

    Leadership

    Wolfgang M. Neumann
    President & CEO
    Knut Kleiven
    Deputy President & Chief Financial Officer
    Eric De Neef
    Executive Vice President & Chief Commercial Officer
    Elie Younes
    Executive Vice President & Chief Development Officer
    Jenny Winkler
    Senior Vice President & General Counsel
    Trudy Rautio
    Chairman
    Staffan Bohman
    Vice Chairman
    Wendy Nelson
    Board Member
    Anders Moberg
    Board Member
    David P. Berg
    Board Member
    Charlotte Strömberg
    Board Member
    Göran Larsson
    Board Member (Employee Representative)